Returns & Exchanges
At ECOSUSI, we want you to be completely satisfied with your vintage-inspired purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
- 3.Ship the Items
Print the provided prepaid shipping label and drop off your package at any authorized carrier location or schedule a pickup.
- 4.Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.