Frequently Asked Questions
Everything you need to know about your ECOSUSI experience
What materials are used in ECOSUSI bags?
We are committed to ethical fashion. Most of our bags are crafted from high-quality vegan leather (polyurethane) and eco-friendly materials that offer the aesthetic of traditional leather without the environmental impact.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. We also offer express shipping options at checkout which can reduce delivery time to 3-7 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached to be eligible for a full refund.
Do ECOSUSI bags fit a 15.6-inch laptop?
Many of our vintage briefcases and backpacks are specifically designed to fit 15.6-inch laptops. Please check the 'Specifications' section on each product page for exact dimensions and laptop compartment sizes.
How do I care for my vegan leather bag?
To clean your bag, simply wipe it with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials, and store it in a cool, dry place when not in use.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by region and will be calculated automatically during the checkout process.